Refund policy
Buying sunglasses online is tough. You can’t try them on first, and a picture won’t tell you how they’ll sit on your face or how the lenses look once you’re actually outside.
So when your Black Sails show up, put them on. Walk outside. Drive somewhere. Give them an afternoon in real light and see what you think.
If they’re not right for you, that’s okay. You’ve got 60 days to send them back.
Our 60-day return policy
You have 60 days from the day your order is delivered to return your sunglasses for a full refund.
Here’s the one condition, and we’d rather be straight with you about it up front: to get a refund, they need to come back in like-new shape, with the hard case, soft case, and cloth that came in the box.
Like-new means no scratches on the lenses, nothing bent, nothing broken. Trying them on and wearing them outside won’t hurt anything. Three weeks of hard use will.
We’re a small company. A pair that comes back scratched up is a pair we can’t do anything with, so that’s where we have to draw the line.
One thing that helps: hang onto the box until you’re sure. It makes the whole thing easier if you do decide to send them back.
To start a return, email hello@blacksaileyewear.com with your order number, or the name and email address you used when you ordered. We’ll send you the return instructions.
On a normal return, getting them back to us is on you. We cover shipping out to you; you cover shipping back.
Once they’re here and we’ve had a look, we’ll process your refund to your original payment method within 3–5 business days. Your bank or card company may take a few days longer to post it.
Send returns to:
Black Sail Eyewear — Returns
628 Commercial St
Emporia, KS 66801
Want a different pair instead?
Easy. We’ll exchange them.
Send the original pair back in like-new shape with everything that came with it. Once we have it, your new pair goes out. If the new pair costs more, you pay the difference. If it costs less, we refund the difference.
Same deal on shipping: we cover the new pair coming to you, you cover the original pair going back.
Email hello@blacksaileyewear.com and tell us what you’d rather have. We’ll take it from there.
What if we made a mistake?
That’s different. If we sent the wrong pair, your order showed up damaged, or we got something wrong, you shouldn’t be out a dime fixing it.
We’ll cover the shipping both ways and make it right. Email hello@blacksaileyewear.com and tell us what happened.
What if something’s wrong with the sunglasses?
That’s not something you should be watching a 60-day clock over.
If a lens separates, a hinge gives out, a coating peels, or something happens that you don’t think should have happened, that’s a defect, and our Lifetime Warranty covers it free for as long as you own them. No window on that one.
And if it’s not a defect — you drop them, sit on them, lose them, life happens — that’s what our One Time Replacement is for.
Not sure which one you need? Don’t worry about it. Email us and tell us what happened. We’ll figure it out with you.
Bought them on Amazon?
Returns for Amazon orders go through Amazon, on Amazon’s window and process.
Your Lifetime Warranty and One Time Replacement still come from us either way. Just register your sunglasses and hang onto your proof of purchase.
Bought them from a store?
For a return or an exchange, take them back to the store you bought them from and follow that store’s policy.
The warranty is still ours. If there’s a problem with the sunglasses themselves, come to us.
Still have a question?
Email hello@blacksaileyewear.com. You’ll get a real person. Tell us what’s going on and we’ll help you figure it out.